WE ARE HERE TO HELP
Go to the shopping bag by clicking on the BAG icon located in the top right corner of the page, and once there, click “PROCEED TO CHECKOUT“. Then, fill in your information and click “PLACE ORDER“.
When you place an order, we will send you an email with the shipping details. This will include a tracking number and link. This will tell you when you can expect delivery and also give you information on the status of the order.
Sometimes our emails take a couple of minutes to be sent or sometimes they land in the SPAM folder.
Please check all of your email folders again in 30 minutes – if you still haven’t received your confirmation, email [email protected], and we’ll be happy to confirm your order and resend the confirmation email.
We apologize for the inconvenience!
You can always change your order before you checkout – just go to the shopping bag and you can add or remove items.
If you have already checked out, please contact and we’ll do our best to change your order before it is shipped.
Yes, you can cancel your order within 30 mins by contacting our customer service team at phone number (786) 600-1351 Within opening hours 10:00-16:00 CET.
However, if your order has already been shipped, you’ll have to return the products yourself. In that case, please see our return policy for further details.
If you have created an account with us, you can sign in to change your order details, including your address. Do this as soon as possible or [email protected].
We are sorry for the inconvenience caused to you, pls contact with us on [email protected] and we will help you to solve the problem immediately.
On the checkout page, there is an option to “Enter Discount Code”.
Simply enter your voucher or discount code and the amount will be subtracted from your order total.