BY BARONE warranty (“limited warranty”)
Profound BARONE CORP and its affiliated companies worldwide (collectively, “BY BARONE”) warrants its products (collectively, the “products”) against defects in manufacturing, material, or workmanship under normal use and service for their applicable warranty periods, subject to conditions contained in this limited warranty. BY BARONE does not warrant, and is not responsible for, any product made by anyone other than BY BARONE. This limited warranty will apply only to products purchased from a BY BARONE-authorized dealer that is subject to and follows BY BARONE’S quality controls, unless otherwise prohibited by law.
The following warranty periods apply to the products (each, a “warranty period”):
BY BARONE products
Lifetime of the product, which is two (2) years from the original date of purchase of the product by a customer from an BY BARONE-authorized dealer.
If a manufacturing, material or workmanship defect arises regarding any product, and a valid claim is received by BY BARONE no later than sixty (60) calendar days after the expiration of the applicable warranty period, BY BARONE will, in its discretion: (1) repair the product using new or refurbished parts; (2) replace the product with a new or refurbished product. For purposes of this limited warranty, “refurbished” means a product or part that has been substantially returned to its original specifications; or (3) replace the product with a product that is the same or of a similar style to the product customer returned to BY BARONE under this limited warranty or a substitute equivalent to customer’s original purchased product that may not be of like kind (depending on availability). BY BARONE will make every effort to replace its products but cannot guarantee their availability for replacement. Any discontinued product still under its applicable warranty that cannot be replaced with an identical product will be replaced with the equivalent model based on availability. Replacement with the same color cannot be guaranteed. Replacement or repaired products are warranted as above only for the remainder of the original applicable warranty period. In the event of a defect, these are customer’s sole and exclusive remedies. This limited warranty is extended only to the original end-use customer, and will not be extended to any other person or transferee.
Exclusions and Limitations
Except for the remedies expressly set forth above or to the extent restricted or prohibited by applicable law, the entire risk as to the quality and performance of the products is with the customer, and the customer assumes the entire cost of repair should the products prove defective following their purchase. In addition to and without limiting the generality of the foregoing disclaimers, this limited warranty does not, under any circumstances, cover defects resulting from: normal wear and tear or otherwise due to the normal aging of the product; cosmetic damage, including but not limited to scratches and stains, materials or workmanship; improper or unreasonable use or maintenance; failure to follow operating instructions; accident; excess moisture; insects; damage caused by accident, abuse, misuse, fire, lightning, earthquake, or other external cause; unauthorized alteration or modification of original condition; damages caused by inadequate packing or shipping procedures; and products purchased from unauthorized dealers that are not subject to BY BARONE’S quality controls. For customers who are covered by an applicable consumer protection law or regulation in their state, province, or country of purchase or residence, the benefits to customers under this limited warranty are in addition to other rights and remedies of customer under such laws or regulations. Such benefits may include additional warranties or rights relating to the performance of the product and remedies applicable in the event of a defect. This limited warranty will be interpreted under the laws or regulations that apply to customer in any state, province, or country, and any provision of this limited warranty that conflicts with any such customer rights or benefits is not applicable to customers covered by such law or regulation, so the exclusions and limitations set out in this limited warranty may not apply, or may not fully apply, to customer.
Except as expressly set forth above, each product is provided solely on an “as is” basis and BY BARONE makes no other warranties of any kind. To the maximum extent permitted by applicable law, BY BARONE specifically disclaims and excludes all other warranties, whether express, implied or statutory, including, without limitation, any implied warranties of non-infringement, quiet enjoyment, merchantability or fitness for a particular purpose. If such disclaimer of any implied warranty is not permitted by law, the duration of such implied warranty is limited to the duration of the warranty period applicable to the product as set forth above. Some states, provinces and countries do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to customers. If applicable law specifies a minimum warranty period that is longer than the applicable warranty period set forth in this limited warranty, then the applicable warranty period for products subject to such applicable law will be conformed to the minimum period so required. This limited warranty gives customer specific legal rights and customers may also have other rights which vary from state to state and province to province and from country to country.
Limitation of Liability
In no event, under any cause of action or theory of liability, will BY BARONE, its distributors, or suppliers be liable to customer or any third party for any indirect, incidental, consequential, special, exemplary or punitive damages, of any nature whatsoever, arising out of the use of or inability to use any product, including, without limitation, property damage, loss of value of the product or any third party products that are used in or with the product, or loss of use of the product or any third party products that are used in or with the product, even if BY BARONE has been advised of the possibility of such damages.
Warranty Claim Process
To submit a warranty claim, email email@example.com any warranty claims must be made by the customer no later than sixty (60) calendar days after the expiration of the applicable warranty period. We may ask you to send us a photograph of your product to validate the claim and, in some cases, we may ask that you return the product to BY BARONE for inspection. BY BARONE reserves the right to charge a shipping and handling fee in connection with the evaluation and fulfillment of any warranty claim.
Warranty claims can be submitted by sending an email to firstname.lastname@example.org. We’ll cross-reference your email request with our original email / order id, and ask you to take a couple of pictures of the product so we can improve.
You should receive an update on your claim within 72 hours of sending in the required information, followed by a tracking number when the replacement ships. If more than 72 hours have passed, please contact us for assistance.
We don’t want to make this overly complicated — but by providing your original order id, we can tie your product back to the manufacture date and production run. We may also ask for photos of the damaged product, or that damaged products be returned to us. We ask these things so that others don’t run into the same defect as you.